Last night I listened to a speaker from Australia while at the 15th annual meeting of the Crown Council. This speaker is about 3feet tall. He is a very handsome 24 year old man. He was born without any arms or legs. He tells his story of how he grew up in Australia with all of the hardships he had to overcome. He has learned to put aside feelings of depression and despair, as he has grown to accept his life, and look for the good. He is just a stump that stands erect on a table as he speaks.

He talks about gratitude, hope, and faith. As I think of my life, I am grateful for so many things. Even though we are all experiencing some despair and disappointment from the things that are happening in the world, we can be grateful for so many things. We can be grateful for life, health, and a great place to live. We can be grateful for freedom and hope for a better future. I am grateful for my team, my patients, my family, and all of the many blessings I have.

May God bless you as you think of all of the blessings you have. May we all be inspired to look outward and bless the lives of those we are around.

From Dr. Coles

This is Dr. Coles. I couldn’t be more excited. I am on the plane returning from the 115th annual event of the Crown Council. The Crown Council is an organization of exceptional dentists that stand for excellence and service. Dr. Jorgensen and her team received awards that I would like to tell you about.

Dr. Michelle Jorgensen received her lifetime achievement award. This is no small achievement. It takes 5 years, and is an exciting award for any dentist, especially those in the Crown Council. Michelle’s dentalteam received the Best Team Award for 2010 out of all the teams that had bids submitted throughout this last year and during the annual event. Yeah! We congratulate them for continuing to push forward and become even better at what they do. They certainly deserve it. We will have a video of them receiving the award posted on our website. We’ll keep you posted.

Remember the controversy surrounding cloning, and all the stir about stem cells and such? Well, science is always trying to figure out ways to rebuild what’s lost or wrong in our bodies. We would love it in dentistry too – wouldn’t it be cool if you could regrow a lost tooth?! We’ve introduced a cutting edge technology at Total Care Dental that doesn’t involve regrowing teeth or cloning sheep, but we think it’s just as amazing.

The technology is called Protein Rich Growth Factor (PRGF). That name alone sounds impressive… but just wait until you find out what it does. Do you hate to smile because of missing teeth? Do you know someone with dentures that can’t eat the foods they love? We can’t grow new teeth, but with PRGF, you can eat and smile again. We take your Growth Factor – yes, it comes from you, not someone or something else – and we use it to help rebuild your gums and restore you teeth with dental implants.

We’ve been using this technology for a couple of months, and have been astounded at the results! Patients have reported very little or no pain after their appointments, even on the day of surgery. And the healing – it’s like nothing we’ve ever seen.

As far as we know, we are the only dentists in our area using PRGF. We’re thrilled to be able to offer this to you, our great patients. If you have questions about how PRGF could help you, give us a call. We love to show off our new toys!

In case you don’t check your mail, we’ve made getting access to our newsletters quite simple. All you have to do is go to our newsletter page and download it straight to your desktop. There’s a special link where you can download our current newsletter.

This is ideal for those that aren’t on our mailing list. If you’re not on our mailing list that means you haven’t been to our office, which means that you need to come to our office. We can take care of that in just a couple seconds.

There’s a big button at the top right of this page that says “Click to Schedule an Appointment.” Just click the button and you’ll have your appointment requested instantly. It’s that easy.

Smiles

We got this letter from a patient of ours and it was just too good not to share with you. We don’t like to toot our own horn so we handed it to Steve Jorgensen (not our Steve by the way) and he’s done a great job.

We really appreciate letters like this, it’s what keeps us going and what motivates us to do our best. Thanks Steve!

… IN HIS OWN WORDS …

Being a single father of three and having no health insurance for some time now I’ve had to negotiate all our medical needs. I wouldn’t suggest this to anyone not willing to put forth a little effort and some time, trying to get the best care for someone you love while bargaining on the price of service can be at best humbling if not humiliating at times. I rarely write these type of letters due to the fact I have such little time however I am so impressed with the service as well as the staff at “Total Care Dental” I must express my gratitude and admiration for the way they cared for my daughter Aubrey and handling the financial aspect of her care.

• Doing some research on her dental needs I came across their web site. this is one great site, why is that you ask? Because it tells me a lot about the staff and their qualifications, where they graduated from and even some tidbits of personal information. What kind of services they offer and even before and after pictures of prior patients. Well worth their investment to have such a remarkable site.
• Scheduling an appointment the same week I called. Wow!!! Really how often does that happen serious. the last thing I want to hear when I have a tooth ache is “well we can try and fit you in next month” they not only seen her that day but was able and ready to do the root canal. But wait I’m getting ahead of myself here. My first impression as I walked in to their office was how clean it is and how prompt they greeted me as I entered. Having just the one prior phone call I felt as if we were family and after a short wait we were taken back to a room and no we were not the only ones there. their was six to seven other patients there. The Dental Assistant asked us what they could do for us that day she asked some question but mainly listened to what we would like done, I could go on about the initial visit but I’ll end with this, first impressions are lasting ones.
• My daughters fear of needles and the whole drill buzzing frightens most of us but their demeanor and conduct put her at ease (gas helps too . From the dental assistan to Dr. Jorgensen (no relation) is a testament to the caring and concern for the patient. If everyone in the service industry would conduct themselves in this same manner there would be no need for malpractice lawyers.
• Another reason why I will recommend this place: Cinda. She worked with me on the finances, she knew of my situation and kept the cost to what was exactly needed we even shared a personal experience that made me feel as if I was talking to a life long friend and not some accountant that wants my money.
• I highly recommend this place to anyone whether you have insurance or not and if your afraid of dentist or haven’t been for a while, this is not your typical dentist office so forget all them painful memories of past visits and give this place a try you will be pleasantly surprised of how advanced this field has become.

Sincerely,

Steve Jorgensen
Pleasant Grove, Utah

For our inaugural blog post, we are feeling a little reflective.   Four days ago, on Tuesday January 19^th, we walked into the office to a very unwelcome surprise.  Our washing machine had jammed mid-cycle and had gushed water into the office all night long.  Everything was covered in at least an inch of water.

Being new to this flood thing, we didn’t know where to even start.  We called a disaster cleanup crew, and the fun began.  We thought a few fans, some good wet vacs – that should take care of it…  Evidently we don’t know anything about water.  The cleanup crew immediately began cutting and tearing up all the carpet and throwing away the pad underneath.  We could handle that – then the baseboards went, followed by huge chunks of the sheetrock.  We have been out of the office all week, and it’s gone downhill from there!

We wallowed in poor-me world for a little while and stressed about how we were going to put things back together.  Then something much worse happened.  A very good friend of the family, Maurice Lacayo, passed away suddenly after a fluke accident at work.  We feel devastated for his sweet wife Yolanda and three little children.  Maurice had one of the biggest and best smiles ever (and being in the tooth-business, we know smiles!).  Kind, generous, thoughtful – that was Maurice.  All of a sudden, a little water doesn’t seem so bad after all.

Thankful is how we feel now – thankful and blessed.  We’re thankful for our families, for our work family, and for all of you as friends in our dental practice.  Carpet is just carpet, and walls can be repaired.  The things that matter most weren’t touched by the flood.

We have one favor to ask all of you.  As you come to the office in the next couple of months, join in as we joke and laugh amid the mess of reconstruction.  Let’s help each other remember how blessed we are.